FAQs

Frequently Asked Questions (FAQs)

Shipping & Delivery
Do you ship worldwide?
Yes! We proudly offer international shipping to almost every country across the globe.

How much does shipping cost?
Shipping rates are calculated at checkout based on your delivery address and the size of your order. All prices and shipping fees are processed in US Dollars (USD).

How long will it take to receive my order?

Processing Time: Orders typically take 1–3 business days to be packaged and dispatched from our warehouse.

Delivery Time: Once shipped, international orders generally arrive within 7–15 business days, depending on your location and local customs processing.

Will I receive a tracking number?
Absolutely. As soon as your order is shipped, you will receive a confirmation email containing your tracking link. Please allow up to 48 hours for the tracking information to update.

Orders & Payments
What currency do you use?
All prices on our website are displayed and processed in US Dollars (USD). If you are shopping from outside the United States, your bank or credit card issuer will automatically convert the total to your local currency at their current exchange rate.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure express payment options like PayPal, Apple Pay, and Google Pay.

Can I change or cancel my order?
Because we strive to process and ship orders as quickly as possible, we can only accommodate changes or cancellations within 1 hour of order placement. Please email us immediately at [email protected] with your order number, and we will do our best to assist you.

Returns & Refunds
What is your return policy?
We want you to love your BodyHealt purchase! We offer a 30-day return policy for unused, unopened items in their original packaging.

How do I start a return?
To initiate a return, please contact our support team at [email protected] with your order number and the reason for the return. We will provide you with the return address and detailed instructions.

Note: Customers are responsible for paying the return shipping costs unless the item arrived damaged or defective.

When will I receive my refund?
Once we receive and inspect your returned item, we will send you an email confirmation. If approved, your refund will be processed automatically back to your original method of payment within 5–7 business days.

Product & Support
Where can I find instructions on how to use BodyHealt products?
All of our products come with a detailed user manual inside the box. You can also find digital guides and tips directly on our product pages.

What should I do if my item arrives damaged?
We are so sorry for the inconvenience! If your product arrives damaged or defective, please email us at [email protected] within 48 hours of delivery. Please include your order number and a clear photo or short video of the damage so we can send you a replacement right away.

Still have questions?
We are here to help! Drop us a line at [email protected] and our dedicated customer support team will get back to you within 24 hours.